Privacy Policy

Overview

Snappee Auto Care (“we,” “us”) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It covers our website, snappeeautocare.com, and the online tools we use to run the shop. We keep it plain-spoken on purpose.

Information we collect

Contact details you provide: your name, email, phone number, and address.

Vehicle information: year, make, model, VIN, license plate and the state that issued it, mileage, weight rating, and insurance or inspection dates that you give us or that we read from documents you choose to scan.

Photos of your vehicle: at check-in you may take condition photos (front, sides, rear). We keep those with your vehicle's record. Photos of documents you scan (insurance card, registration, door label, windshield sticker) are used only to read the details into the form and are not kept.

Your electronic signature authorizing the work, together with the date and time it was given.

Consent records: when you opt in to something (for example, text messages), we record when and on which form you did it, the wording you saw, the phone number involved, and technical details such as your IP address and browser type, so we can show that consent was given if we are ever asked.

Messages, quote requests, appointment requests, and customer-portal sign-in requests you submit through the website.

Website analytics and logs: privacy-friendly, cookie-free analytics (Cloudflare Web Analytics) about traffic and page speed, plus standard technical logs (such as IP address) kept by our hosting and security provider to run and protect the site.

Advertising measurement: on our public pages (not the customer portal, check-in, sign-in or staff pages) we use the Google tag from Google Ads to learn which ads and searches bring people to us. It records the pages you visit, taps on our phone number, and the fact that a booking, quote or contact form was sent. It does not receive what you type into those forms, such as your name, email address or phone number. Google may set cookies for this and handles the data under its own privacy policy.

Embedded map: some pages show a Google map of the shop. When it loads, your browser connects to Google directly, and Google may set its own cookies under its own privacy policy.

Cookies and browser storage: strictly necessary cookies that keep staff and customer-portal sign-ins working and support bot protection, browser storage for small conveniences such as remembering an estimate you started, and on our public pages the Google advertising-measurement cookies described above.

Document scanning & AI processing

When you scan a document at check-in, the photo is sent securely to an AI service (currently Google Gemini, with OpenAI as an alternative provider) that reads out your vehicle and contact details to fill in the form. A staff member then verifies them. Messages you send to Taliyah, the website chat assistant, are processed the same way to generate answers. Please do not include sensitive personal details in chat. We do not keep chat transcripts.

We also use AI services to read the license plate from a vehicle photo you take at check-in, and to help match the details you give us to your existing record so that repeat visits do not create duplicate files. Before we send the check-in text or email a couple of days after your service, an AI service proofreads it so it fits the work we did; for that it sees only your first name, your vehicle and the service description, never your phone number or email address. Our team's analytics assistant works from summarized shop numbers, not from your individual record.

Document photos are not saved to your file: once the details are read out, the images are discarded. What we keep is the extracted information, your condition photos if you took any, and your signed work authorization, which we retain as part of your service and consent records. We will update this policy if we change AI providers.

Scanning is optional. You can always type your details in manually.

How we use your information

To schedule and perform services, prepare estimates, and contact you about your vehicle.

To send service-related emails, such as booking confirmations, reminders about your vehicle, and a thank-you after your visit. To stop reminder emails, email or call us and we will take you off the list.

To send service text messages, only if you tick the texting box at check-in or when booking online: appointment updates, reminders and follow-ups about your visit. Consent is not a condition of purchase. Message frequency varies and message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. Full details are in our SMS Terms.

To keep your service history so repeat visits are faster, and to give you access to the customer portal when you ask for it.

To protect the website and our customers, including bot protection and abuse prevention, and to keep the business records we need.

How we share information

We never sell your personal information.

We share it with the service providers that help us run the website and our communications: website hosting, security and bot protection (Cloudflare); our database and secure file storage (Supabase); email delivery (Resend); text-message delivery (Twilio); AI document reading, plate reading, record matching and the website chat assistant (Google Gemini, with OpenAI as an alternative, as described above); advertising measurement on our public pages (Google Ads), which receives the page and event details described above but not your form entries; the U.S. government's public VIN-decoder service (NHTSA), which receives only the VIN; and private, access-controlled backup storage (GitHub). These providers process information only to provide their service to us.

We do not share your mobile phone number or your text-messaging consent with third parties or affiliates for their own marketing or promotional purposes.

Our team also uses your information to run the shop, including in our shop-management and invoicing software.

We may disclose information when required by law or legal process, to protect the rights, property or safety of Snappee Auto Care, our customers or others, or as part of a sale, merger or transfer of the business.

Payments are handled in person at the shop. This website does not collect or process payment card details.

If you call us for roadside help, we coordinate the tow with you by phone. The website does not send your information to tow companies.

Data security & retention

Your information is stored on U.S.-based infrastructure with access controls, and signatures and photos are kept in private storage that is not publicly accessible. Our service providers process information on their own systems under their agreements with us. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your data.

We keep service records, including signed authorizations and condition photos, for as long as we reasonably need them for business, legal and recordkeeping purposes. We keep consent records for as long as we need to be able to demonstrate consent.

Your choices

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. We may need to keep records that the law or our recordkeeping obligations require, such as signed work authorizations.

You can opt out of reminder emails at any time by contacting us, and stop text messages by replying STOP to any text (or HELP for help).

Document scanning, condition photos, the chat assistant and the customer portal are all optional.

You can block or delete cookies in your browser settings, and you can limit ad personalization in your Google account's ad settings (My Ad Center).

Children

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. The date at the top shows the current version, and we will post any updated version on this page.

Contact

Questions about this policy? Email info@snappeeautocare.com or call (214) 956-8040.